All licensed users receive a minimum of 12 months free product maintenance from the date of purchase. You can also choose to extend this at the time of purchase from 12 months to 24-36 months. The cost is based on the advertised price for the product in question and is usually 20% of the advertised price for a 12-month extension, or 30% for a 24-month extension. These discount rates are a one-time offer and are only available at the time of purchase.
Existing License Owners
If you did not choose to do so at the time of purchase, you may extend your maintenance at any time during the first 13 months of ownership, or before your current product maintenance expires. The cost to do so is again based on the advertised price for the product in question at the time you wish to extend your maintenance plan, and is offered at 25% of the advertised price for a 12-month extension, or 37.5% for a 24-month extension. Please log into your client account to view the available maintenance options.
You must own the currently available version of the product in question to add maintenance to your existing license. If you did not purchase a maintenance plan at the time of purchase and your license was purchased longer than 13 months ago then you will need to upgrade your license to the latest release from you client account (where you will be offered a discount from the full retail price). You will then also be offered the option of a maintenance plan to remove the need to pay for future upgrades as an additional cost to your license.
Avoid the cost of expensive upgrades - renew your maintenance subscription today.
What is Product Maintenance?
All PDF-XChange product purchases include 12 months of free maintenance from the time of purchase. The benefits of keeping your maintenance subscription valid include:
- Free minor build updates released for your purchased version of the software
- Free upgrades to all new major versions of your purchased software released during maintenance subscription
- Access to special offers as they become available
- Up-to-date security patches and downloads, and replacement serial keys if required.
Note: this does not mean that your current licensed products will cease to function or that the license will expire. Your license will work in perpetuity for any version of the product released during your term of active maintenance.
How to extend my Maintenance Plan before it expires?
Extending your product maintenance plan options are available on the My Account page when you log into your account on our website here.
- The products you've purchased are listed in the Your Products and Serial Keys section. In the Action column to the right of each product you will see the option to extend the maintenance for another 1 or 2 years.
- Simply click the extension option you would like to add it to the shopping cart, and proceed to the checkout.
- Once the transaction has completed you will receive a new maintenance expiry date and a new serial key. The new expiry date will be displayed beside your products on the My Account page, and your new serial key will be detailed in your confirmation email.
- Should you have any questions regarding extending maintenance or cannot access your account on our website, please direct all inquiries to sales@pdf-xchange.com.