News & Press & Events

We have added new servers and changed our email domain to...

We have replaced 'Docu-track.com' as our email domain ...
We are pleased to advise all clients and suppliers that we have changed our email domain with a more appropriate 'tracker-software.com' domain - replacing 'tracker-software.com' .

Also we have invested heavlily in new 'Rackspace' hosted 'Cloud' server hosting space to ensure our users experience the fastest possible download speeds available to them locally - even at times of heavy traffic from our own servers !

 

New web site launch - Advance Notice ...

As many may have noticed, our site can be slow down at certain peak times - due to the major increase we have experienced in the popularity of our products over the past months and consequently those using our web site and download mirrors - therefore to combat this and to accommodate our 100% new web site we have made a major investment in new servers and upgraded bandwidth.

During the course of the week beginning 1st February, most likely Wednesday 3rd Feb 2010, we will launch our new web site and hardware/bandwidth - this could mean possible connection issues and some initial teething problems as a new server is also be installed to manage and improve the speed of our site generally.

This could also mean some delays for some users whilst the Internet registration body updates our DNS entries that convert all literal Internet addresses from text to 'IP' addresses.

We apologize in advance for any problems this may cause and thank all our clients in advance for their patience during this major update.

We should also advise in advance of another change coming in the course of the next few weeks - our primary URL/web domain will also be changing to www.tracker-software.com so please do not be alarmed if you see your web browser being redirected during the course of your browsing our site or requesting a download.

Kind regards
Tracker Software Products Ltd.

PDF-XChange Viewer - Update blocks possible vulnerability

Important Security Update issued 30 December 2009: 

PDF-XChange Viewer Product Range – update to release 2.044 recommended.

After consultation with Secunia Research (http://www.secunia.com) Tracker
Software Products Ltd has issued an update to all versions of its popular
Free/Licensed PDF-XChange Viewer product family including both end user and
developer product ranges. 

On December 29th 2009, Secunia notified Tracker after testing, of the potential
for malicious code to be executed to compromise users systems via PDF files,
using a very specific means - though no such exploitation is known to have occurred
to date, we felt we should act with some urgency to protect our clients. 

Within 24 hours we are pleased to confirm an update was issued to all products
blocking any such opportunity and all clients and developers are urged to update
any versions of our PDF-XChange Viewer product to ensure that their systems are
safe guarded.

All PDF-XChange Viewer and Viewer SDK versions prior to release 2.044 
should be updated to a later release. 

The PDF-XChange Viewer (FREE or PRO) is also offered as part of the PDF-XChange Lite, 
Standard and PRO, and PDF-Tools product bundles - users of these products are urged to 
update therefore also.

Developers using the PDF-XChange Viewer ActiveX SDK are urged to also update their clients 
systems as soon as practical with a later release of their products incorporating the Viewer 
SDK Version/Build 2.044 or later.

A full system uninstall, restart and re-install is recommended using downloads from the page 
links below:


End user installer options:
https://www.pdf-xchange.com/downloads/users/

Developer SDK installer options:
https://www.pdf-xchange.com/downloads/dev/

Please rest assured we take the integrity of our clients systems and enviroment 
very seriously and strive to ensure our products are of the highest quality on every level.

Latest review and Poll - PDF-XChange romps home by massive margin to beat them all !

In a recent review and User Poll of the 5 best PDF Viewer/Reader's by the popular 'Life Hacker' online Magazine - their nomination for the 5 best products and subsequent poll left the PDF-XChange Viewer a massive margin ahead of its rivals - see here for the full story :

http://lifehacker.com/5328211/five-best-pdf-readers

PDF-XChange garnered a huge 59% of the 17,778 votes cast by 'LifeHacker' readers leaving Adobe, Sumatra, 'Preview' and Foxit to scramble for the minor placing's.

Proud as we are of this astounding confirmation of the functionality and usablity of the PDF-XChange Viewer Viewer - rest assured we are not resting on our laurels, a new release is out shortly with even more features being added in, including rules, grid, gridlines, Snap to grid, gridlines, objects (end points, mid points, edges, etc.), XFA forms support, extended Digital Signature functionality.

So keep an eye open for the next release - due very shortly !

New Adobe Vulnerability - 24th July 2009

We are pleased to confirm that once again the PDF-XChange Viewer is not subject to the latest issue discovered with Adobe Reader when combined with PDF file content containing 'Flash' player objects.

please see this posting on Adobe's site for further technical info:

http://blogs.adobe.com/psirt/

Yet another reason (if you needed one) to migrate to the PDF-XChange Viewer and all its advanced functionality - available free here :

PDF-XChange - Dept of Commerce ECCN certificate

Tracker Software products are pleased to report that the PDF-XChange family of products has now acquired from the US Departtment of Commerce Bureau of Industry and Security - an ECCN - Export Control Certificate, required in certain circumstances where a software application has the ability to apply and enforce encryption technology (such as PDF-XChange does offer).

New Payment method added

New Payment Method

We are pleased to advise all clients who prefer not to pay on-line by Credit Card or by bank Transfer/Cheque etc that we can now take your payments offline - if you wish to pay by MasterCard or Visa.

Appropriate payment details are on page 2 of your invoice and your order will be processed and your license info returned -  usually within 2 working hours (office hours being 8-5pm Pacific time).

You can email your order to us or Fax to 1-250-597-1623, or if you prefer a little 'human' interaction - call us with your order on 1-250-597-1621.

Please note Canadian Residents will be charged the prevailing Canadian Government taxes - GST (5%) and BC residents PST (7%) etc . 

Security Vulnerabilities in Acrobat Reader - is PDF-XChange affected ?

Recently we have been asked if the PDF-XChange Viewer is vulnerable to the latest attempted hack into users systems by groups attempting to exploit weakness in the Adobe Acrobat Reader, we have researched this thoroughly and we are pleased to confirm we are not !

The Adobe vulnerability is caused by some buffer overflow issue within their JBIG2 decoder. PDF-XChange uses our own JBIG2 decoder and therefore we are not subject to any code directed at exploiting flaws/weaknesses in Adobe's JBIG decoder

More information regarding Adobe vulnerability can be found at http://www.kb.cert.org/vuls/id/905281 or http://www.securityfocus.com/bid/33751.

Any clients and users wishing to discuss this or any other related issue should feel free to contact us at any time.

Many thanks

PDF-XChange/Tools build 4.0.0.154 Released

We are pleased to advise that the latest release of PDF-XChange and Tools products for both end users and developer's are now available - please see click here for the version history and here for the latest downloads

Please note the PDF-XChange Viewer is not included in this round of updates - but has its own release cycle seperate from the main PDF-XChange and Tools products for PDF creation/manipulation.

Clarion developers can download the inital version 4 release using a new multi product download utility here. If you do not have a version 4 serial number - please follow the general instructions below.

No version 4 serial number ?

If you do not yet have a version 4 serial number (note: a previous version serial number will not function in version 4 downloads!)   - please register your version 3 serial number here (if you have not already done so) - or login into you account here if you have already registered.

Once you are logged in or registered - please follow the upgrade links provided to view your discounted upgrade options

If you are using version 1 or 2 of PDF-XChange/Tools or your version 3 serial number does not allow you to register/login - please contact us for direct assistance.

PDF-XChange Viewer -Build 2.040 Released

The latest release of our Award winning PDF Viewing/Markup and Manipulation software is released adding many new and valuable functions - for more info see here  

The FREE version offers many added features not available with Adobe's FREE PDF Reader and the PRO version (and modestly priced) add's even greater versatility for just a few dollars more !

Users of the FREE version have access to all the PRO features in evaluation mode - purchasing and pasting the provided serial number into the FREE version registration option enables these features without a fresh download being required !