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  • KB237
  • Dec 16, 2019 01:43 PM

Why did the colors change on my Windows system when I installed PDF-XChange Viewer?

Question:

Why did the colors change on my Windows system when I installed PDF-XChange Viewer?

Answer:

This issue occurs most often in Windows XP. It is caused during installation when the shortcut for PDF-XChange Viewer becomes configured to run it in low resolution color mode due to compatibility settings.

Resolution

Follow the steps below to check and resolve this issue:

1. Right-click the PDF-XChange Viewer shortcut. A submenu will be displayed.

2. Click Properties.

3. Select the Compatibility tab:

4. Ensure that all check boxes are cleared, as in the image above.

5. Click Apply and then click OK.

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