Error has occurred!
- KB291
- Oct 10, 2023 09:38 AM
I installed PDF-XChange 4.0 / 5.0 (2012) but the Office Addin Toolbars are not available in my MS Office 2003 applications.
Symptoms
I installed PDF-XChange 4.0 / 5.0 (2012) but the Office Addin Toolbars are not available in my MS Office 2003 applications.
**Note that this Article refers to our older products, if you need assistance with our Office addins in the current versions, please see this article instead.
Cause
The 2 most likely things to stop the installation of the toolbars, are Anti-virus/Internet Security suites or MS Office security settings.
If you are running a security suite, typically, they will prompt you during the installation of PDF-XChange to either allow or deny access to system settings that are needed to make the Addin work. If you see such a message you will need to allow access.
Addin installed but is Disabled
It could be that the Office Add-In installed correctly but is disabled in your Office Application. From your Office Application, (Word, Excel etc) go to:
Help->About Microsoft Office [Product]->"Disabled Items..."
If the PDF-XChange Add-In is listed here select it, enable it and restart your Office Application.
Security Settings preventing the install
It may be that Microsoft Office itself is blocking the installation of the PDF-XChange Office Addin Toolbars. To check the security settings for this open an Office application like MS Word 2003:
Open Word 2003 --> Tools --> Macro --> Security
This opens up the Security Dialogue box. It should be set to medium so as to be sure you are prompted grant access to the PDF-XChange installer.
After running the installer, Tracker Software Products should be listed in the Trusted Publishers list:
If you do not see Tracker Software Products in this list after the installation you will need to review the Security Settings in the screen above. Set it to low, run the installer again then set it back to Medium.
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