Knowledgebase

1. Open the Windows File Explorer and navigate to: C:\Program Files\Tracker Software\Shell Extensions

2. Double click to run the XCShInfoSetup.exe utility. (You will require administrative rights)

3. Change all fields to <None> from the dropdown menus, then click Apply.

4. After that, Choose Select all (or enable your desired options manually) then click Apply again.

5. Close the utility, and restart your PC to ensure that the changes took place.

1. Type "CMD" in the Windows start menu, then right-click the Command Prompt and click Run as administrator:

Please note that it is necessary to use the Run as administrator option even when already signed in to an administrator account, as the appropriate permissions must be enabled in order to run the commands detailed below.

2. Copy and paste the following string into the Command Prompt:

regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"

For V6 users, enter this command instead and Skip steps 5-7
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\Win32\XCShInfo.dll"

3. Press Enter. The RegSvr32 confirmation message will appear:

4. Click OK.

5. Copy and paste the following string into the Command Prompt:

regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"

6. Press Enter. The RegSvr32 confirmation message will appear:

7. Click OK.

Please note that these strings must be run one at a time. Additionally, please ensure that the shell extension previews are displaying correctly after the process detailed above is complete. If error messages are encountered at any stage of the process then make sure the Command Prompt is being run as an administrator, as neglecting this is the most common cause of registration failure.

Sometimes, windows will automatically place some shell extensions in the block list, particularly during updates when they are "force closed" and windows thinks that they have encountered a problem. This most commonly happens with the "preview" handler, but may happen with other extensions as well.

To rectify this, you need to remove our shell extensions from the blocked list in your system registry.

1. Ensure that you do not have outlook, explorer, or other applications which use the "preview" handler open or displaying a preview.

2. Open your start menu and search for "Regedit.exe"

3. Within the registry editor, type the following into the address bar:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked

4. If this blocked "key" exists, you can simply delete it, and then close the registry editor.

5. restart the PC to ensure that the change is able to take full effect.

6. If previews are still not shown, use one of the two methods above to "re-register" them once again.