Error has occurred!
- KB524
- Oct 10, 2023 05:02 AM
I have a problem with Adminstrative rights in the Tracker Updater/installer
Symptoms
When I run the PDF XChange Updater, or the installer for one of the PDF-XChange family of products, I receive an error message similar to this one:
This happens even when I initiate the installation from an administrative account that has full privileges.
Cause
The cause of this issue is often the Brother Control Center 4 background utility. The PDF XChange and Brother Solutions support teams have been working together to resolve this problem, unfortunately Brother Solutions has been thus far unable to resolve the issue in their software which causes this.
Resolution
1. Close all PDF XChange installer/updater windows.
2. Right-click the CC4 utility in the Taskbar's 'System Tray' area (usually on the far right near the clock).
Click the Close option:
3. Retry the update/installation, which should then complete. You can reacquire the correct installer at any time from your account page.
If this does not resolve your issues, please email support@pdf-xchange.com with a description of your issue so we can offer further input.
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