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  • KB550
  • Oct 10, 2023 11:14 PM

I have a problem with Outlook - Send by Mail missing text.

Cause

This is an issue caused by how Outlook handles its HTML composition window and unfortunately cannot be directly addressed from our end. 

Resolution

Some users have found that the following workaround has worked for them. If this solution does not help, please Contact us, so that we can investigate the issue and advise on another course of action.

1. After using the Send by mail feature, in the outlook compose window, locate the "text format" options (different versions of outlook may have these located in a different area).

2. There will be a few options, one of which will be HTML, To rectify this, Change the Setting to "Rich Text" and then, after it processes it, change it back to "HTML".

This should result in the body text being properly sent.

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